All items sold by Toto13 are 100% original, each item will be different from the same item purchased from an authorized reseller.
We are authorized dealers of the Trademarks, all of our items come from authorized dealers or directly from manufacturers and are carefully checked upon arrival at our warehouses to ensure their quality and authenticity. All items on sale are complete with original box, instruction manuals, serial number and authorized dealer warranty.
To ensure the highest quality and service of the product, we have a laboratory with specialized technicians authorized / certified by the most prestigious brands.
Our reliability and reputation is easily verified online, we are eBay sellers with positive feedback.
All new items and accessories have a 2-year official warranty issued by authorized dealer dealers valid from the day of your payment, only if accompanied by your issued tax document.
The warranty will be valid throughout the world.
If the item in the 2-year warranty shows any problems, just go to any authorized dealer in your area with the certificate in order to be able to access the local repair service centers for the warranty service.
This guarantee does not cover inappropriate use, age, aesthetic defects, wear, stress of use.
Tobacco pipes and mouthpieces are sold seen and liked, being products subject to thermal stress and use, they are NOT covered by an unconditional guarantee, the defect must be unquestionably recognized by the manufacturer.
To guarantee the highest quality and assistance on tobacco pipes, we have a laboratory with specialized technicians authorized / certified by the most prestigious brands.
The repair costs will be estimated and communicated only after having read the product and the intervention to be done.
Any complaints must be brought to the attention of Toto13 Tobacco by registered mail or certified mail at Toto13@pec.it within 14 days of receiving the invoice, if possible by email at the following address: firstname.lastname@example.org
No claim can in no case justify the delay or failure to pay.
Any dispute regarding the interpretation or performance of these general conditions and / or the correspondence contracts concluded between the customer and Tabaccheria Toto13 will be the responsibility of the Busto Arsizio (VA) court, Busto Arsizio tribunal or a judge of peace of Busto Arsizio.
If Tabaccheria Toto13 takes over the role of an actress, it may also bring the court or the court of peace in whose district the client's headquarters is located.
EU Regulation 2016/679, General Regulation on Privacy 2018 (GDPR - General Data Protection Regulation)
- The personal information required during the order forwarding is collected and transmitted in order to meet the express requests of the Customer and will in no case be transferred to any third party.
- Tabaccheria Toto13 guarantees to its customers the respect of the legislation on the treatment of personal data, governed by the Privacy Code, as per DL 196 of 30.06.03.
- The data controller is: Tabaccheria Toto13, Via Legnano 33 in Parabiago (MI)
Idea and realization, properties:
Toto13 Tobacco By Raimondi
Via Legnano 33 / A
20015 Parabiago (MI)
REA Registration: MI-1399146
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Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.