Terms and conditions of sale

Rule on restitution

According to the Legislative Decree of February 21, 2014, # 21-consumer rights In implementing Directive 83/2011/EU on consumer rights, the consumer has the right to withdraw from any distance contract, within ten days working, commencing:
1. for goods, from the day of receipt by the consumer where the disclosure obligations of the supplier have been met, referred to 'Article 4, if this occurs after the conclusion of the contract provided no later than the end of three months after the conclusion thereof;
2. for services, from the day of conclusion of the contract or from the day have been fulfilled obligations on the supplier, referred to 'Article 4, if this occurs after the conclusion of the contract as long as not more than three months after the end same (in case the supplier has not fulfilled the obligations laid down in 'Article 4, the word for' exercise the right of withdrawal shall be three months and shall commence: 1. for goods, from the day of receipt by the consumer; 2. for services, from the day of conclusion of the contract; if the information is given within 3 months,
the withdrawal back to be 10 days. from the moment of receipt of that.).
This right is the right to return goods purchased from the supplier without penalty and without giving any reason, and the resulting refund of the purchase price, but not for transport costs as the return expenses are borne by the consumer.
It is therefore possible for the consumer to think again, to withdraw from the obligations stipulated in the contract of sale is an inalienable right and is therefore always be exercised except in cases specified by law.
To exercise the right, the consumer must send within the legal deadline (10 days) a written communication to the geographical location of the supplier by registered letter with acknowledgment of receipt (see the postmark).


The right of withdrawal applies to natural persons acting for purposes not related to his professional activities.
They are therefore excluded from the right to cancel purchases made by retailers and companies and also contracts for the supply of services if performance has begun with the consumer's agreement before the expiry of the term of 10g.
The right of withdrawal does not apply to the following categories of products:
1. audiovisual or software supports sealed open by the consumer;
2. newspapers, periodicals and magazines.
3. betting or lotteries.
4. goods made to measure.
5. Food and Beverages, spirits and liqueurs.

The delivery of goods takes place "ex seller's warehouse". This clause in the contract of sale indicates that from the time when the goods leave the seller's warehouse, all expenses related to the transportation of the goods, as well as the associated risks, affect the buyer.

The right of withdrawal is lost if the returned product is not intact, namely: - the original packaging - the absence of integral elements of the product (accessories, cables, instruction etc) - damage to the product for reasons other than transportation manuals.

Procedure for exercising the right of withdrawal in case you have made a purchase at our site and you want to withdraw from the purchase, you will need to follow these simple steps: Send to Tobacco TOTO13, Via Legnano 3, 20015 Parabiago (MI), within 10 working days from receipt of goods a registered letter with return receipt, preceded by an email to contact@tabaccheriatoto13.com making request for restitution.

Provide, using a courier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content. Ensure against theft and transport damage the shipping and bear the resulting costs. If the product delivered was not insured for the value indicated on the invoice, in case of damage or loss during transportation, Toto13 reserves the right to charge for any damages incurred by holding them to be repaid.

Alcoholic beverage sales conditions

The sale takes place and complies with the Italian and Community laws regarding the sale of alcoholic beverages.

With reference to the cases of exclusion of the withdrawal listed above, the Customer in particular is informed and agrees that among the Products that "are likely to deteriorate or expire quickly" are all Foodstuffs, including wines, spirits and beverages, as the the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage.

Sale is ONLY to persons of age. Buyers are required to provide their details for age verification to allow shipping.

The sale of alcoholic beverages for export is permitted in accordance with the legislation of the buyer's country of residence. The seller agrees to accept the sale only after checking and checking the possibility of shipment in accordance with applicable laws, please contact us by mail.

By purchasing from our store you declare to be 18 years of age to accept all the above conditions.


Any complaints must be brought to the attention of Toto13 Tobacco by registered mail or certified mail at Toto13@pec.it within 14 days of receiving the invoice, if possible by email at the following address: contact@tabaccheriatoto13.com

No claim can in no case justify the delay or failure to pay.


Any dispute regarding the interpretation or performance of these general conditions and / or the correspondence contracts concluded between the customer and Tabaccheria Toto13 will be the responsibility of the Busto Arsizio (VA) court, Busto Arsizio tribunal or a judge of peace of Busto Arsizio.

If Tabaccheria Toto13 takes over the role of an actress, it may also bring the court or the court of peace in whose district the client's headquarters is located.